Frequently Asked
Questions

In this unprecedented time, many of us are experimenting with new ways to connect, stay engaged, and provide meaningful online experiences. From December 7-11, 2020, the SCC Virtual Annual Meeting & Showcase will provide you networking opportunities, inspiring programming, and the posters/exhibits as a virtual experience.

Please review the FAQ below for more information. Should you have additional questions and need to reach out to the SCC directly, please email us at scc@scconline.org and someone from the headquarters staff will reply to you at the earliest convenience. Please bear in mind that the SCC74 event is LIVE and staff may be delayed in responding to your query as they work on producing a successful event.

Scientific Sessions Delivered in the Comfort of Your Own Home.

 

 

Attendee Questions

Where can I find my SCC74 Login credentials? This important information was emailed to you with the subject line: SCC74 Daily Digest - Please search your inbox and spam folder.

How do I change/upload my profile picture? Visit the chatroom (via the navigation menu or the networking lounge) and in the upper right hand corner of the screen you'll see your name and avatar. Click on the arrow next to your name for the dropdown option to update your profile picture.

How do I join the Scientific Sessions? You'll first need to visit the Sessions Lobby (via the navigation menu or by clicking the Session doors in the main lobby). Once clicked, you'll be brought to the auditorium. On the screen in the auditorium is the prompt, "Click here to view LIVE presentations". Click the screen and you'll be shown the event schedule - separated by day. When your desired session has started, you'll see an orange "Join" button. Clicking on this button secures a seat in the presentation.

How do I pair my wireless earbubs (from Ashland) to my computer? First, you'll need to ensure you computer has bluetooth capibility.  If it is not, then you will not be able to use the earbuds - you'll have to enjoy the content with your computer's audio. If your computer does have the bluetooth capibility, use the instructions below:

PC/Desktop

  • Turn on the Tustin TWS Earbuds
  • On your computer, select Start
  • Go to Settings
  • Devices
  • Bluetooth & other devices > Turn on Bluetooth if it isn't already
  • Add Bluetooth or other device
  • Bluetooth
  • Choose the Tustin TWS (audio) and follow additional instructions if they appear, then select Done.

Mac

  • Turn on the Tustin TWS Earbuds
  • On your Mac, choose Apple menu
  • System Preferences
  • Click Bluetooth
  • Select the Tustin TWS in the list
  • Click Connect

Is there a reason you selected these dates? Yes, just like with a traditional in-person meeting, we need to book space on the virtual platform. Also, because the content is being expanded to a week-long event, we felt as though moving it earlier in the month of December would be more convenient for our attendees to avoid the hustle and bustle of the holiday season.

Where can I find the programming and schedule for #SCC74? The schedule for #SCC74 is available online -- view it here. #SCC74 will include 2 keynotes and 8 exciting sessions featuring more than 30 speakers, a virtual exhibit hall, and online networking events to connect with cosmetics and personal care industry participants from around the globe. Registrants will have access to recordings of the full program for 90 days after the program concludes.

How do I register for #SCC74? We are excited to have you join #SCC74!  Registration for the SCC Virtual Annual Meeting & Showcase is still open -- click here to register.

Why are you charging a fee for #SCC74 if it is a virtual event? The SCC is a 501(c)(3) non-profit organization. Our mission is to advance cosmetic science. We do that by:

  • Offering education programs and publications to help cosmetics and personal care professionals keep current on the latest technology, process, and ingredient developments.
  • Creating awareness by promoting a deeper understanding of the industry’s critical educational, cultural, scientific, and economic contributions to society with policymakers, the press, and the public.
  • Providing information, resources, and learning opportunities on topics vital to the future viability, relevance, and sustainability of cosmetics and personal care industry.

Unfortunately, like many of our member companies, the SCC stands to lose significant revenues due to the cancellation of the annual meeting and all other in-person events since March 2020. Though we have transitioned to a virtual meeting this year, there are still a myriad of technology investments needed to produce the event in a meaningful and engaging way for our attendees, speakers, poster presenters, exhibitors, and sponsors.

We remain committed to providing learning and networking opportunities for the industry, and we are excited to experiment with a new way to connect with you. Your registration fees offset our actual virtual meeting costs and support our year-round expenses, as well as our ability to provide free and low-cost tools, services, programs, and resources for our chapters and members. 

I have recently been furloughed long-term or laid off and am unable to afford paying full price for #SCC74 registration, but would still like to attend. We will offer deeply discounted registrations to #SCC74 to those who are unable to afford the full access registration at this time.  Proof of furlough/lay-off will be required.  Contact Colleen Daddino at cdaddino@scconline.org for more information or to discuss your particular situation.

Can I buy a one-day access pass? No, we can only accommodate full registrations and are not currently offering one-day passes.

If I register for #SCC74, will I receive access to the session recordings? Yes, registrants to #SCC74 will receive free replay access to the session recordings for 90 days after the conclusion of the meeting.

I won’t be able to attend live. Can I purchase access to the recordings of the virtual conference presenters after it has ended? Yes, we will provide the opportunity to purchase recordings from the virtual conference sessions after the conference has ended.

What’s the refund policy for #SCC74? No refunds will be offered for #SCC74.  You may transfer your registration to another attendee until December 1st by contacting Colleen Daddino at cdaddino@scconline.org. If you cannot attend live for some reason, you will be provided with access to the recorded sessions.

Exhibitor Questions

How does a poster work in this new virtual format? Our poster will not fit in the spaces provided. To be clear, this year you are NOT creating a traditional poster. This year, you can think of the virtual exhibition more as a tradeshow. Instead of presenting your research in poster format, you can create images to be placed on your virtual booth that then redirects attendees to a page you created on your website containing the scientific information you would have printed on a poster.

What measurement/size types are my graphics supposed to be in – inches, centimeters, etc.? Please note your template refers to pixels.

We are trying to create the images for our ad spaces on our booth and they are so incredibly small that text cannot be read on them. Are these the correct sizes? Yes, the dimensions are correct. Please note that most of our attendees will experience the lobby, exhibit hall and your booth in particular in an expanded version (Full Screen). However, if you are worried about text legibility, I suggest you limit the amount of text on your image(s).   

What is the deadline for uploading graphics and content? Please have your booth finalized by December 6th.

For the video upload, is there a specific size/length limitation? There is no specific length limitation. We just require the video to be in mp4 format and under 1GB file size. However, I’d say your video should NOT be anything longer than 90 sec. Think of this as a commercial/sales pitch to attendees. You want to grab attendees attention quickly. A long video won’t do that .

For document upload, what should I upload… my poster? This can be anything you deem valuable and want attendees to take with them. This does not have to be your poster, it can be a marketing pamphlet, brochure, white page, anything in pdf form.

Can my company’s staff answer questions from attendees on the booth chat without being registered at the conference? No. Only registered Annual Meeting attendees can be your booth’s Admin/User. If you need more Users at your booth, that exceed the number of complimentary registrations provided, then you will need to purchase more at the current rate. You or your colleagues can register for the virtual Annual Meeting here .

  • If they are not interested in attending the scientific sessions and just looking to help out in the virtual exhibition, they can purchase a SHOWCASE ACCESS registration.
  • If they wish to attend any of the scientific sessions and help out in the virtual exhibition, they can purchase a FULL ACCESS registration.

What does an “Exhibitor Upgrade” mean and how much does it cost? As an exhibitor, you receive complimentary SHOWCASE ACCESS registrations into the virtual exhibition hall (these registrations are restricted to that area only and will not allow you in to scientific sessions). If someone from your company, who received the complimentary registration, wishes to attend any of the scientific sessions then they can pay a discounted rate to gain access. So they will, essentially, be upgrading their registration from SHOWCASE ACCESS to FULL ACCESS. Current rates to upgrade:

  • SCC members: $246.45
  • SCC Student/Junior members: $63.60
  • Emeritus members: $124.55
  • Nonmembers: $294.15

What times should my company’s booth reps be available in our booth? The exhibition hall will be open for 5 days – during the event. Of course we do not expect your rep to “stand” at your booth all day for all five days. We did however create specific times allocated to the virtual exhibition – where no other event/activity is taking place. I would suggest creating a sort of “office hours” and ensure someone is at your booth during these times.

  • Monday, December 7, 2020: (12:10 pm - 2:00 pm EST) and (4:00 pm - 5:00 pm EST)
  • Tuesday, December 8, 2020: (1:00 pm - 2:00 pm EST) and ( 3:30 pm - 5:00 pm EST) 
  • Wednesday, December 9, 2020: (1:00 pm - 2:00 pm EST) and ( 4:10 pm - 5:00 pm EST)
  • Thursday, December 10, 2020: (1:00 pm - 2:00 pm EST) and ( 3:30 pm - 5:00 pm EST)
  • Friday, December 11, 2020: (1:00 pm - 2:00 pm EST) and ( 3:30 pm - 5:00 pm EST)

Please note, the most up-to-date information is available online --   https://members.scconline.org/Annual-Meeting/Agenda

How could we track booth traffic? If someone just browsing, can we track him or her? You can view all attendees currently visiting your booth by looking at the "Online Users" to the right of your booth's chatroom.

How do we make appointments with potential clients? You will not be able to schedule meetings in advance on the virtual platform. You will be able to make and accept one-to-one audio calls, video calls and chat with attendees in a text box or a chat room. If you need to schedule meetings in advance, it might be best to schedule them on another platform – via icalendar, Microsoft Teams, Zoom, etc.

Will I receive a transcript of my booth’s chat conversations? You have access to your booth up to 90 days after the event, including your chatroom. After those 90 days, the event will be archived. If you need information form your booth during within those 90 days, you should grab all that you can. When those 90 days are up, we can provide you with your booth’s chat logs but at a nominal fee.

Will I be notified when a new message comes in at my booth? You will not be notified when a new message is posted to your group. However, you will be able to see all messages, including old messages.

Does the platform work on mobile devices? It works best on pc and tablets. Phones make interactions and engagement a bit more difficult.

Can I brand my booth’s chatroom background? Unfortunately no. One minor way you can brand your booth’s chat is by changing the color of you outgoing responses.

Can I see how many people have downloaded my documents or watched my videos? You will not see this information in real time but when the event is over, this information will be provided in your booths report.

Can I share my screen during a chat at my booth? No you cannot while in your booth’s chatroom. We suggest you setup a time with an attendee to use another service like Zoom or Microsoft Teams to do this.

Can I change my booth’s content (image, document, videos, etc.) on the day of the event? While you can update your booth’s content at any time, even during the day of the event, it is highly recommended that you have your booth finalized by December 6 th (the day before the event). The staff at SCC Headquarters will be focused on the conducting the event’s LIVE scientific sessions, dealing with any technical issues that may arise, answering general questions, etc. Your booth will experience delays on all updates. Should you absolutely need to update your booth during the live event, please email Latasha Archer ( larcher@scconline.org) right after you have made the change. At her earliest convenience, she will clear the cache on the backend and make sure your booth has been updated.  

 

 

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